Maisies Terms & Conditions

Loose Selection

It is possible that not all chocolates you have chosen for your selection are available. If this is the case we will replace them with a chocolate already chosen by you or an alternative chosen by ourselves based on the flavours you have chosen. If a high percentage of chocolates are not available, we will contact you first before processing your order.

Some of our chocolates contain alcohol, by adding these to your selection you confirm that you are over 16 years of age.

Box colours may vary from those shown on the website.

We recommend that all chocolates are consumed within 6 weeks of delivery.



We endeavour to keep our allergens up to date on the website, however ingredients may change without prior warning. Therefore if you have a specific allergy or intolerance, please inform us at the time of your order and we will double check the ingredients prior to sending out your order.  All our products are stored and/or packed in an area where nuts, peanuts, eggs & gluten are present. There is a risk of cross contamination and we cannot guarantee they are 100% free of any allergenic ingredient.


Part Orders

We will advise you by email if we are unable to complete your order.

You can request us to ship those products that are available and then ship the remaining products later. However there will be a separate postage charge for each shipment so this will increase the cost of delivery.

We do not process charges for goods that are not ready for dispatch.

Delivery and costs

Maisies Chocolate Shop aims to dispatch all orders the following working day after receipt of your order.

Orders up to the value of £49.99 carry a £4.95 delivery charge.

Orders of £50.00 or greater are delivered FREE.

Any orders collected from the shop will not incur any delivery charge.

Depending on the volume and weight of the order, it will be sent by post, parcel service or courier. For deliveries in the UK please allow up to 5 working days.

Most goods will be sent by some form of recorded delivery and will require a signature on receipt. Please make sure someone is available to sign for the goods – especially in extreme weather conditions (warm or cold)

If you see any damage to the packaging, make a note on the courier’s delivery papers and advise us as soon as possible.

In all cases, unless you have the opportunity to open the parcel and inspect the goods for any shipping damage before the courier has left, it is advisable to sign “not inspected”.

In extreme weather conditions (too warm or too cold), we may delay the shipment without notice to avoid damage to the parcel in transit.

Returns Policy

Under the Distance Selling Regulations Perishable/Edible Items are exempt from returns due to health and safety. This includes all sweets & chocolate supplies. However, if you have any problems with any of these items, please contact us in the first instance and we will endeavour to sort it out.

If however you have received the wrong item or a damaged item, Maisie’s will either replace the item or issue a refund (see below for damaged items).

Damaged Items:

Occasionally, despite our packaging, items do get damaged in transit. In this instance you will be requested to provide photographs of the damaged item, including any damage sustained to the packaging. Please retain all packaging as this may need to be inspected by Royal Mail/Courier as part of the claims process. Once we have received pictures of the damage, we will issue a replacement of the item, or a refund. If you are not able to provide photographic evidence of the damage, the item must be returned via a trackable means to obtain your refund.

Lost Items:

All our orders are despatched through Hermes, once it is despatched we will email you a confirmation along with a tracking number.

If you are unable to take receipt of the parcel.  Hermes will leave a note to say they have attempted delivery. Hermes will automatically try to redeliver or you can contact Hermes to arrange re-delivery or collect from their local depot. Hermes will make 3 attempts to deliver your parcel, after which it will be returned to ourselves. If this happens, we will have to charge a second delivery charge to attempt redelivery.

If your item does not arrive within a reasonable time please contact us to advise non-receipt. If you have not received your item we will issue a refund and commence the claim process. You will be required to complete a form declaring that you have not received your item. This will be forwarded to Hermes along with claim form. Hermes may also contact you regarding the lost item.


Maisies Chocolate Shop makes every effort to ensure that all prices and product information are as accurate as possible. Prices and product availability may be changed without notice.

All goods include UK sales tax at 20% where/if applicable.


All online payments are conducted through PayPal on secure servers..

There will be no contractual obligation between you and Maisies Chocolate Shop for the supply by it to you of any product until such time as the goods are shipped and the credit / debit card debited.

Any disputes or claims arising from such a contract will be subject to the jurisdiction of the English courts.


Our website is secure. Credit card details are not stored online. We use secure SSL encryption systems for all transactions so you can shop in confidence.


Maisies Chocolate Shop does not expressly warrant that the information contained on this site is accurate, complete or totally current. Maisies Chocolate Shop , its directors, employees and representatives disclaim all damages arising from the use of this site or any of the content and information included in the site. This limitation of liability includes direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties implied or otherwise.